Business Etiquette: Gaining That Extra Edge [Deaf-friendly Course]

Professional Development


Description

If you’ve ever had an awkward moment where:
You aren’t sure which fork to use,
You don’t know which side plate is yours,
You’ve ever had to make small talk with a Very Important Person and been lost for words…

Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make.

This course will help you handle most of those socially difficult moments. You’ll have an extra edge in areas you may not have given a lot of thought to before.

Course Delivery: Texts, assignments and tests.

Course Duration: 8 hours.

Content
  • How to Use This Guide
  • How to Use This Guide
  • Session One: Course Overview
  • Session One: Course Overview
  • Learning Objectives
  • Pre-Course Assessment
  • Pre-Course Assessment
  • Pre-Assignment
  • Pre-Assignment
  • Session Two: Business Etiquette Basics
  • Session Two: Business Etiquette Basics
  • Business Etiquette Basics, Part One
  • Business Etiquette Basics, Part Two
  • Session Three: Test Your Business Etiquette
  • Session Three: Test Your Business Etiquette
  • Test Your Business Etiquette
  • Session Four: The Handshake
  • Session Four: The Handshake
  • The Five Factors
  • Other Points
  • Session Five: Business Card Etiquette
  • Session Five: Business Card Etiquette
  • Business Card Etiquette, Part One
  • Business Card Etiquette, Part Two
  • Session Six: The Skill of Making Small Talk
  • Session Six: The Skill of Making Small Talk
  • The Skill of Making Small Talk
  • What Works?
  • What Doesn’t Work?
  • Exit Lines
  • Session Seven: Do You Remember Names?
  • Session Seven: Do You Remember Names?
  • Do You Remember Names?
  • Session Eight: Making That Great First Impression
  • Session Eight: Making That Great First Impression
  • Making That Great First Impression
  • Do You Look Approachable?
  • Managing Your Breath
  • Monitoring Your Body Aroma
  • Be Polite
  • Session Nine: Dress for Success
  • Session Nine: Dress for Success
  • Dressing the Part
  • For Women
  • For Men
  • Maintaining Your Positive Impression, Part One
  • Maintaining Your Positive Impression, Part Two
  • Corporate
  • Business
  • Business Casual
  • Casual
  • What Not To Wear
  • Session Ten: Business Dining
  • Session Ten: Business Dining
  • Seven Hot Tips
  • Making Connections
  • Demonstration
  • Table Manners
  • Other Rules
  • Session Eleven: E-Mail and Telephone Etiquette
  • Session Eleven: E-Mail and Telephone Etiquette
  • Telephone Etiquette
  • Call Waiting
  • Reaching Voice Mail
  • Use Good Speech Habits
  • Netiquette: Don’t Send and Offend
  • The Power of the Written Word, Part One
  • The Power of the Written Word, Part Two
  • Sample Thank You Notes
  • Writing Space
  • Personal Action Plan
  • A Personal Action Plan
  • A Personal Action Plan
  • Summary and Recommended Reading List
  • Summary
  • Post-Course Assessment
  • Post-Course Assessment
Completion rules
  • All units must be completed